Services

Business Consultancy

Is your business flowing like it should? Is everything running smooth and efficient? Do you analyze your business processes and measure the results? Do you use that data to improve your processes? Are your business processes, team and (IT) solutions aligned?

If not, we are happy to assist you.

How?
After we have analyzed your business processes and discovered what can be improved, we start with writing down the requirements for your solution(s). After that we will use these requirements to design and implement new process flows or business (IT) solutions. All stakeholders should be involved in this process at some point, because improving your business processes and implementing new business solutions successfully, requires a team effort.

Designing, creating and/or implementing efficient Business (IT) Solutions

Communications & Marketing Consultancy

Do your potential customers find you online? Do you convert them into customers? Is your website or webshop loading fast and up-to-date? Do you know how to write texts or launch a Social Media campaigns? If not, you want to contact us today. We have over 15 years of experience in text writing, offline and online media.

How?
We will analyze your website first, after that we will schedule a meeting to determine what the wishes and possibilities are. No options are excluded, so if the optimization requires us to build a new website, we will make that happen.

If you have problems with attracting visitors and online visibility, we will start with a website (content) analysis. The results will show us what to improve onsite and what to improve in other area’s. If this part of your online business is up and running, we can focus on reach and/or conversion on your website.

Creating and improving websites and webshops

Business Information Management

Business Information Management is a process that ensures that the information needs of an organization are translated into information services. Information management professionalises the demand side of ICT and therefore generally does not fall under an ICT department but under the user organization, the business side. Information management functions as a client for the ICT supplier and represents the user organization as a buyer/ of the information services.

Information Management is the domain that frames the specification of the functional requirements that the IT services have to deliver to the end-users, the management of the corporate data model, and the management of the delivery of IT services by IT management. Information Management is supported by the most recent BiSL standard.

Setting up solid and efficient business information services for our clients

Customer Experience (CX) & Usability (UX) Research

Do you know what your customers think about you and your services or products? Do you aks them what can be improved? Do you use your customers as your ambassadors?

If not, you are missing out on huge opportunities. We can help you.

How?
Our CEO Coen was part of the Feedback Company management team from the beginning. This company now has over 6.000 companies using their online feedback tools. We know everything about the process and the tools you need to gather offline and online customer feedback.

With this feedback you can act faster, use the experiences to improve processes and products and also show potential customers how people think about your company, products and services. These insights will result in higher conversion rates and a higher level of customer satisfaction. Win-win!

Creating insights by consulting customers and improve your processes